Support

All users get support via chat. Our team have many years experience of running development projects using event sourcing and CQRS and are happy to help your team succeed.

At Serialized we want to give you an awesome customer experience. Therefore, we offer limited free technical support for all our customers.

Who can contact support?

Support is available for all registered users of Serialized. Currently, we accept support issues via our chat and e-mail at support@serialized.io.

24x7 Monitoring

Serialized is automatically monitored 24x7. If any issues that affects the health and operation of our core services occur, our operations team will be notified and respond immediately to fix these issues. This monitoring covers all Serialized services and is enabled for all plans and users of Serialized.

Do you offer training?

Yes, for our premium customers we can provide training and custom support. We have many years of experience coaching and training development teams. Contact us for more information.